Box Office Services

A: The Alamodome Box Office uses Ticketmaster systems and offers the same seat inventory as ticketmaster.com, excluding resale tickets. However, walk-up purchases at the box office do not incur Ticketmaster’s online service charges or order processing fees. An Alamodome facility fee is applied to each ticket, regardless of whether it is purchased online or at the box office.

Please note that the Alamodome Box Office does not charge tax on tickets purchased at the walk-up service windows.

A:  The Alamodome Box Office is open Monday through Friday from 10:00 a.m. to 4:00 p.m. and is located on the southwest corner of the Alamodome. The box office is closed on most City of San Antonio holidays.

On event days, the box office typically opens at least one hour prior to doors opening and remains open until near the conclusion of the event.

A: Yes, if tickets are for other venues operated by the City of San Antonio, including the Lila Cockrell Theatre, the Carver Center (Jo Long Theatre & Little Carver Theatre), and occasional ticketed events at the Henry B. Gonzalez Convention Center.

 

A: A facility fee is added to each ticket purchased for Alamodome events. This fee varies by event and is also included in Ticketmaster’s online ticket prices at checkout.

Please note: The Alamodome Box Office does not charge tax on tickets purchased at the walk-up service windows.

A: The Alamodome Box Office is affiliated exclusively with Ticketmaster but does not have access to their Verified Resale tickets. We recommend that you purchase tickets directly from ticketmaster.com or the Alamodome Box Office.

Please be advised that tickets bought through third-party resale websites may be priced above face value and that the Alamodome is unable to assist with issues related to secondary market purchases.

A. Some events have a ticket limit; you may purchase as many tickets per day as the limit allows.

A: There is no action we can perform to verify third party ticket authenticity until the ticket is scanned at the entry gate. Purchase from third party vendors at your own risk.

A: No, we are unable to retrieve ticket accounts from third-party resellers. Please check your email for a link to the tickets from the original point of purchase. If you don’t have one, contact the ticket vendor immediately.

A: Please read the fine print on your coupon carefully and bring it with you at the time of purchase. In most cases, the fine print outlines eligible event dates, redemption instructions (including when, where, and how to redeem), expiration dates, and any offer or ticket limitations.

Unless the coupon or promo code is designated as an online-only promotion, it must be presented at the Alamodome Box Office to be redeemed. Coupons are retained for auditing purposes.

A. Occasionally for select shows but please contact the Alamodome for group sales information.

A: Discounts are not typically offered, as availability varies by event. Please inquire with the box office to see if discounts are available for your event.

A: Will Call tickets are usually available at the Northeast Box Office once it opens on event day, though some events may use the Southwest Box Office. For UTSA football games, each box office has a separate Will Call. To help us assist you quickly, please know how your tickets were purchased or arranged and have your order number and ID ready.

A: No. The Box Office cannot accept/distribute will call for anyone unless they are a credentialed event collaborator.

A: The Alamodome Box Office can accept cash, Visa, MasterCard, American Express, or Discover. Cardholder must present valid identification for all credit card purchases. We do not accept checks as a method of payment.

A: Unfortunately, no. We will not accept any credit card if the cardholder is not present with a valid photo ID.

A. No, we do not currently accept payments via Apple Pay, Google Pay, Venmo, PayPal, Zelle, Cash App, etc.

A: Your digital ticket must display a rolling barcode (which changes approximately every ten seconds). This means we cannot accept a ticket printed on paper or accept a screenshot of the ticket on your mobile device. However, if you are having issues displaying the rolling barcodes on your mobile device, the box office will assist you.

A: No, we regret the Ticketmaster system does not allow partial payments.

A: The ticket seller should review your tickets with you before you leave. This allows both you and the seller to confirm that the correct tickets have been issued and to identify any potential errors. Your initials on the tickets serve as verification of the purchase, similar to signing a contract.

A: The Ticketmaster system does not allow ticket exchanges or upgrades. If an issue arises, please contact the box office for information on possible alternative solutions.

A: If you lose your ticket, please contact the box office as soon as possible with your ticket information. We may be able to track your purchase if provided with sufficient details and time to research. Helpful information includes: the date of purchase, a copy of your bank statement showing the charge, the credit card used, and, if applicable, a police report for stolen tickets.

A: Please return to your point of purchase for your refund. If your transaction was done through ticketmaster.com, they will refund you automatically. It may take a few days for the refund to appear back on your credit card.

A: Ticketing policies regarding age vary by event. Before purchasing, please ask the box office at what age patrons are required to have a ticket. Some events may require tickets for all attendees, including infants.

A: Accessible seating requests can be made in person at the Alamodome Box Office or online at ticketmaster.com. Accessible seating is indicated on the website’s icon legend:

i. Semi-ambulatory accessible seating: For patrons who have difficulty using stairs.
ii. Wheelchair accessible seating: For patrons using wheelchairs, scooters, or similar mobility devices.

Individuals requiring accessible seating may purchase up to three companion tickets in the same area (with a limit of one accessible seat and one companion seat for events with high ADA demand). For full ADA guidelines, visit  ada.gov website.

A: Should you require an ASL interpreter for one of our events, please complete the Contact Us Information Form and let us know about your ASL interpreter request in the comments section.

Once this information is recieved, someone will contact you within the next 48 hours.

Requests for ASL interpreters must be recieved two weeks prior to the event date.