Box Office Services

Alamodome Box Office Hours:

  • Westlake (away) vs. Brennan (home) - High School Football Playoff (Dec. 3) tickets are on sale now (M-F, 10AM-4PM). Saturday Game Day Hours: Box Office opens at 12:00PM - Start of 3rd quarter.


Tickets for certain shows are available only at the Alamodome Box Office on the day of the event. The Alamodome Box Office does not charge the additional fees or taxes associated with online ticket purchases. A standard facility fee is added to all ticket prices whether purchased online or at the Alamodome Box Office. Check the event's description webpage for day of show Box Office hours. 

The Alamodome Box Office is a walk-up service only. Standard business hours are Monday through Friday – 10AM-4PM (excluding City of San Antonio holidays).

Methods of Payment Accepted:  The Alamodome Box Office can accept cash, Visa, MasterCard, American Express, or Discover. Cardholder must present valid identification for all credit card purchases. We do not accept checks as a method of payment.

The Alamodome Box Office does not sell tickets by phone. For issues or questions related to tickets purchased at the Alamodome Box Office or for general inquiries, call 210-704-6306.


COVID Refunds
Any customers who have purchased tickets from the Alamodome Box Office for the following cancelled events; Selena XXV, Kenny Chesney or Luke Bryant , have until 4pm on Monday August 8th, 2022 to return their tickets for a refund. The refund window for tickets purchased via ticketmaster.com has already closed.

General Refund Policy
All ticket sales are final, there are no refunds or exchanges on any tickets for a event.  If an event is cancelled or rescheduled, please contact the original point of purchase for a refund. For ticket purchases made directly at the Alamodome Box Office, you may request a refund by returning your ticket to the Alamodome Box Office within 90 days from the date the event was cancelled. Any requests received after the 90 day period or without the issued ticket will be denied.