DISNEY ON ICE PRESENTS FROZEN & ENCANTO
See Additional Ticket Information below for more detail.
- Mar 30 Time: 7:00PM
- Mar 31 Time: 7:00PM
- Apr 01 Time: 11:00AM
- Apr 01 Time: 3:00PM
- Apr 01 Time: 7:00PM
- Apr 02 Time: 11:00AM
- Apr 02 Time: 3:00PM
DISNEY ON ICE PRESENTS FROZEN & ENCANTO
Mar. 30 - Apr. 2, 2023
PLEASE NOTE: The Alamodome DOES NOT require proof of vaccination status in order to attend events. Masks are recommended for all visitors inside the Alamodome. Please pick up your complimentary mask before entering the Alamodome. We encourage that masks be worn over your nose and mouth and only removed when eating or drinking.
Additional Ticket Information
Tickets On Sale Soon!
PLEASE NOTE: Check your ticket for Gate Entrance number. All guests age 2 and older are required to have a ticket. Tickets will be available for purchase at the Alamodome Southwest Box Office during normal business hours (M-F, 10AM-4PM) or through the Ticketmaster website at www.ticketmaster.com.
The Alamodome DOES NOT require proof of vaccination status in order to attend events. Masks are recommended for all visitors inside the Alamodome. Please pick up your complimentary mask before entering the Alamodome. We encourage that masks be worn over your nose and mouth and only removed when eating or drinking.
BOX OFFICE AND SUITES
EVENT DAY BOX OFFICE HOURS: TBA
If you have any ticketing issues on event day, please visit the nearest Alamodome Box Office window.
STANDARD BOX OFFICE HOURS:
The Alamodome Box Office is a walk-up service open Monday through Friday, 10:00AM-4:00PM. Box Office Parking is located in lot A.
Methods of Payment Accepted: The Alamodome Box Office can accept cash, Visa, MasterCard, American Express, or Discover. We do not accept checks as a method of payment.
ARRIVAL AND ENTRY
PLEASE NOTE: The show begins promptly at 8:00 PM as there are no openers.
In order to encourage physical distancing and minimizing larger crowds in the main entrances in the concourses, we have created a gate plan to disseminate the crowds throughout the various entrances to the Alamodome.
- Doors will open to the public beginning two hours prior to event.
CLEAR BAG POLICY
The Alamodome's Clear Bag Policy remains in effect for the 2022 Event Season.
CLEAR BAG POLICY IN EFFECT
Clear bag policy enforced. All attendees will have their bags checked prior to entering the building. For information on the types of bags allowed, download the Clear Bag Policy PDF Flyer.
PLEASE NOTE: The above list is provided as a courtesy to patrons and is not intended to be inclusive of all types of bags that are not allowed into the building. The Alamodome reserves the right to prohibit any item deemed dangerous or unsuitable by Alamodome Security.
LEY DE BOLSOS TRANSPARENTES DEL ALAMODOME
El Alamodome sugieren no traer ninguna clase de bolsa de mano al estadio pero las siguientes son permitidas:
- Bolso transparente que no supere las medidas de 12" x 6" x 12"
- Bolso transparente para congelar de un galón de capacidad
- Una cartera pequeña o bolsa de mano, con o sin correa, con una medida no mayor a 5.5” X 8.5”. La correa no puede ser una cadena de metal.
PLEASE NOTE: Pocket knives, pepper spray and purse/wallet chains are prohibited items and are not allowed into the Alamodome. All attendees are subject to bag check prior to entering the building. The Alamodome reserves the right to prohibit any item deemed dangerous or unsuitable by Alamodome Security.
The following items are prohibited to enter the building for this event:
- Glass items
- Professional cameras
- Audio and Video recorders, radio scanning/jamming equipment
- Banners with poles, political banners, large signage (anything bigger than an 11”x 14” piece of paper)
- Weapons of any sort including firearms, knives
- Signs and Banners
- Laser pointers
- Sealed packages
- Selfie sticks, monopods, tripods, camera bags, GoPros, drones
- Flags attached to poles
- Bottles or cans, coolers or containers, glass vases
- Outside food or beverage
- Animals (with the exception of service or guide animals)
Prohibited items per event are subject to change without notice. A full list of prohibited items can be found here.
ALAMODOME LOT RATE: TBA
TAILGATING IS NOT ALLOWED.
- Lot A (IH-37 North access road): Accessible Parking and Accessible Drop-off/pick-up
- Lot B (Cherry street): Public parking
- Lot C (Cherry street): Public Parking
- Lot D (Tower of Americas Way & Montana St.): Uber & Lyft Drop Off/Pick-up
ALAMODOME PARKING: The Alamodome has transitioned to a cashless operation. Most major credit cards are accepted for payment. No In & Out parking.
For a map to alternative downtown parking lots CLICK HERE.
ALTERNATIVE DOWNTOWN SAN ANTONIO PARKING
GUEST ASSIST SERVICES
Guest Assist: Desks located at North and South Plaza entrances as well as the North and West Club Level.
ADA Guest Assist: Staff Pro cart transport from Lot A to SW Loading Dock is available for ADA or other guests requesting assistance.
PHONE CHARGING STATIONS
Complimentary Phone Charging Stations will be available.
North bottom of escalators
NW corner near section 141
NE corner near section 105
SE corner near section 119
SW corner near section 127
Near section 240
Outside section 305
CONCESSIONS AND MERCHANDISE
The Alamodome has implemented updated protocols for all concessions areas. Patrons will have access to mobile food ordering and cashless operations. Additional safety measures, including plexiglass shields and express pick-up stations will be implemented. Condiments and individually-wrapped utensils will be provided upon request.
The Alamodome will transition to a cashless operation, but will still have the ability to accept cash if the patron has no other payment method.
Patrons can scan an advertised QR code for food ordering and cashless operations. More information regarding the service will be added to this page when it becomes available.
Check back soon for TOUCHLESS SHOPPING program details.
FIRST AID AND NURSING MOTHER ROOM
FIRST AID LOCATIONS:
NURSING MOTHER ROOM:
LOST & FOUND
All found items should be turned in to the North Plaza Concierge Desk.
UBER/LYFT RIDE SHARE AREA
The ride share drop-off and pick-up zone is located for quick access in Lot D on Tower of the America’s Way, off of the southbound I-37 access road.
Rideshare Zone Address:
500 Tower of Americas Way
San Antonio, TX 78205
Drop-off and Pick-up at this location is the safest and quickest area for ride share, taxis, and limo access. There is a pedestrian pathway that leads directly from this location to the security checkpoint on the North Plaza of the Alamodome, Access Control Point (ACP A).