Sep 11

Our Apology to UTSA and Baylor Fans

Please accept the Alamodome’s sincerest apologies for the long lines getting into the facility as well as at some of our concession stands at the UTSA vs. Baylor game.  

Based on the possible torrential rain forecast and our concern for fan safety, we moved our metal detectors to the interior plazas. This as well as a late arriving crowd caused congestion and long lines upon entry. We hold ourselves and our contractors to the highest customer service standards but clearly fell short on Saturday.  

Please be assured that this situation will not happen again as we have revised our entry procedures and concessions staffing levels for all future events.  

The Alamodome values your comments and your business and has taken action to address your concerns and further improve all levels of our customer service.